As we are living most of our lives in digital world it is always difficult to identify the value of services are offered. I am sure after reading through this you will understand the value of the feedback and be a good citizen in the internet world. When something needs to be said, say it.
Why we need to give the feedback:
Feedback is the powerful weapon in your hand, your negative feedback can provide the most positive of changes in services. Most of the services and products will have feedback systems in place. Your feedback will be visible to every one in the organization(bottom to top-level including CEO). Most of the management will be concentrating on the feedbacks from users. Users/customers will judge the service or product quality based on the ratings / reviews / comments. If you’re using a product which meets or exceeds your expectations leave your feedback there, this will defiantly helps others to choose right product and product owners serve better. If you ignore to leave feedback , it will prove costly for you in long run.
What kind of feedbacks are good:
Your feedback can be positive or negative may be a suggestion or a requirement or bug, Never-mind to leave the feedback. The best time to give feedback is when your using a product or service for a period of time do leave the feedback, it can be one word, sentence, paragraph. Make sure it is clear and convey your intention properly and not provoking.
Before giving feedback make sure you remind yourself why you are doing it. The purpose for giving feedback is to improve the situation or performance. You won’t accomplish that by being harsh, critical, or offensive . A good rule is start off with something positive. This helps put the person at ease. It also lets them “see” what success looks like and this helps them to take the right steps next time.
If you face any problems, do mention the details. Believe me it worth of spending your valuable time on these. Feedback give’s customers a voice and help develop consumer confidence and trust that is lacking in the e-commerce marketplace.
Tip: In case you wish to give negative feedback for a product/service, it’s good practice to get in touch with the support team before you post your feedback.
How to choose a better service/product:
Today, the viral nature of the internet allows conversations to quickly spread around the world and influence millions of people. This fact, coupled with a growing distrust for traditional advertising, has made online ratings and reviews one of the most powerful factors influencing purchasing decisions. More and more customers rely on the opinions and experiences of others when making their service/product purchasing decisions. SO when you want to buy a product/service look for the better rating and positive customer reviews and feedback.
The internet revolution has taken word of mouth marketing to the next level. Consumers now have the ability to share their experiences and opinions with their peers, in a way that is extremely influential and powerful. Online ratings and reviews give customers a voice, increase consumer confidence, enhance product visibility, and can dramatically increase sales. When it comes down to it, online ratings and reviews provide incredible value and benefits that businesses cannot afford to ignore.